Willow Brook News
- Both of Willow Brook’s skilled nursing/rehabilitation centers were recently named among the top 25 (out of 948) nursing homes in Ohio by satisfied families.
- Every single one of Willow Brook’s five nursing, assisted living, and memory care centers received a perfect score in their most recent nursing surveys by the Ohio Department of Health.
- Both of Willow Brook’s skilled nursing and rehabilitation centers also received Five Star Ratings (five stars out of five) from the federal government on Medicare.gov.
Well, we did it again! We snagged another deficiency-free survey in one of our healthcare centers.
In January, the Ohio Department of Health did an unannounced inspection of the assisted living floor at Willow Brook Christian Home, and we passed with zero deficiencies. So our record of perfect surveys at all five nursing homes and assisted living centers is holding into 2013!
Every year, inspectors from the Health Department come to each nursing home and assisted living facility in Ohio. Their visits are always unannounced, so we need to be prepared 365 days a year. Willow Brook has had no deficiencies in the nursing portion of these inspections for more than a year. That is almost unheard of! For Josie Montgomery, director of assisted living at The Home, this was her sixth perfect survey in a row. She has never had a deficiency during her six-year Willow Brook career.
And there are other indicators that we are doing an exceptional job in our healthcare centers. Both nursing homes have earned the top Five-Star Rating from the federal government. And last month, we learned that our two nursing home ranked high in the Ohio Department of Aging’s Family Satisfaction Survey—Willow Brook Christian Home is fourth (out of 964 nursing homes), and Cherith Care Center at The Village is 15th.
Perfect inspections, high rankings, five stars—I am very proud of the job our healthcare teams are doing.
With love to all,
Larry Harris, CEO
Willow Brook’s Nursing Homes Both Rank in the Top 25 in Ohio Satisfaction Surveys
Willow Brook Christian Communities has received notice that both of Willow Brook’s skilled nursing and rehabilitation centers have received resident and family satisfaction scores that placed them in the top 25 for the entire state of Ohio. The Ohio Department of Health licenses and/or certifies 964 nursing homes for participation in the Medicare and Medicaid programs.
In its notification on December 27, the Ohio Department of Aging gave Willow Brook Christian Home, on Lazelle Road in Columbus/Worthington, a score of 95.93 and the Cherith Care Center at Willow Brook Christian Village in Delaware 94.47 out of a possible 100 points in the 2012 Nursing Home Family Satisfaction Survey Results. According to Erin Pettegrew, Ombudsman Projects Coordinator in the State Long-Term Care Ombudsman’s Office, the results were to be uploaded to the Consumer Guide this week. The printable facility-level reports are expected to be online in late January.
“I couldn’t be more proud,” said Larry Harris, CEO of Willow Brook Christian Communities. “We are so happy to know that our efforts to provide the highest quality of care, along with heavy doses of affection, are valued by the residents and their families.”
In Ohio, the state makes annual unannounced inspections to make certain that each nursing home follows state and federal rules and regulations. The inspections, coupled with the state-controlled satisfaction surveys, help to assure that the quality of care and the quality of life of nursing home residents are maintained.
It may be cold December out there, but in the three Willow Brooks, it’s all warmth and cheer, for “it’s starting to look a lot like Christmas.” Trees and lights and garland are going up. Music of the season is in the air. Even old Scrooge himself, I do believe, couldn’t help but feel our joy.
Christmas is an appropriate time for me to tell you how much I appreciate your being with us. We have gone to extraordinary expense and effort to create our communities, but it’s worth it – it is all for you. It has been our sole desire these past 40 years to reach out to you, our old friends, and surround you with warmth and love.
My greatest joy is hearing you tell me how much you love being here. That never gets old. Your kind words tell me that our efforts have not been in vain. Many lives have been blessed, and that brings us great happiness.
And I want to take a moment to express thanks for your generous outpouring for the staff Christmas fund. We will pool your gifts and split them evenly among all on staff. They will receive a nice Christmas bonus at the staff Christmas party on December 14, thanks to you!
So sit back and enjoy the season. Gather around you those you love, and make wonderful Christmas memories.
With love to all,
You often hear of toy drives to provide Christmas gifts for children, and we all have fun purchasing toys for the youngsters. Delaware’s People in Need Christmas Clearing House plans to provide Christmas gifts to nearly a thousand children this season, and Willow Brook Christian Village resident Jean Flahive has a special goal with her support. She knows little ones are fun to buy for, but she focuses her efforts on the older kids, the ones who would rather have clothes than trucks or dolls. For the past five years she has gone to friends and family and has collected contributions to provide winter jackets for older children. This year’s efforts have exceeded expectations by far. Take a look at her, surrounded by the 50 warm winter jackets and another 15 hoodies that her friends’ gifts have purchased! She gives all credit to those generous neighbors and friends, her family, and to JC Penney and WalMart for their discounts. We’ll give Jean a little credit, too!